Remote Assistance

Remote Support

$100/month · Four Remote Support Sessions per billing cycle. Get help by Phone or Facebook Messenger. One session covers one issue until resolved, including follow-up conversations. There is no 24-hour session limit.

Unused sessions do not roll over. Cancel anytime; no prorated or partial-month refunds. Active subscribers receive 25% off eligible paid Service labor and travel. Parts, materials and consumables are excluded.

A standalone subscription activates after successful payment. With a machine, the first $100 is collected at checkout and support activates 10 days after payment confirmation. Monthly renewal follows your first paid support month.

Cancel an appointment at least 24 hours before it starts to preserve the session; exactly 24 hours qualifies. A later cancellation uses the scheduled session. A no-show uses the scheduled session and the next available session, including Session 1 of the next cycle when necessary.

A failed monthly payment immediately suspends support and the discount and pauses appointments. Payment recovery within 14 days restores access; otherwise the subscription is cancelled.

Existing subscriber request

Submitting this request does not use a session. IDS confirms your subscription and starts a session only when actual assistance begins. Photos may be added by staff later.

Subscribe to Remote Support

Need paid Service?

Choose paid Remote or On-Site Service, including warranty verification. Active subscribers retain their eligible Service discount after using their included sessions.

Service options and rates