Service

Labor: $80.00 for the first started hour, then $40.00 per started additional 30 minutes. Diagnosis and actual work are billable even when repair cannot be completed. Repair is not guaranteed.

Initial on-site travel uses mapped driving time from central Williamsville, Missouri. The first 60 minutes each way are included. Combined excess time costs $17.50 per started 30 minutes. Remote Service has no travel charge.

For a legitimate return visit, the full round trip costs $5.00 per started 30 minutes. A return caused by a customer-controlled hazard costs $17.50 per started 30 minutes for the full round trip.

Waiting for the manufacturer or parts does not accrue labor. Actual work across visits is cumulative; resuming does not restart the first-hour minimum. Staff assess customer-caused delays and stop unsafe work. Additional parts, materials, consumables and authorized expenses are separate.

Active Remote Support subscribers receive 25% off eligible labor and travel, even after using all four sessions. Supplies are not discounted. Warranty requires IDS verification of both equipment and required service. Physical warranty work defaults to shop drop-off; on-site warranty work requires explicit IDS approval. Covered work has $0 customer due.