IDS reviews every request before collecting payment. Internet concerns are reviewed, not automatically rejected.
Safety and travel terms
Unsafe animals, hostile behavior, electrical or underground hazards, dangerous terrain or structures, inaccessible work areas, severe weather, lightning, or interference may stop work. One remediation opportunity may be allowed; proof may be required. IDS weather postponements are not customer cancellations.
Up to four total round-trip drive hours are included, equivalent to up to two hours each way from IDS headquarters in Williamsville, Missouri. Additional round-trip drive time is billed at $35 per started hour. Installation + Setup on the same trip receives one travel charge. IDS approves that charge before payment; there is no mileage fee.
Professional Setup & Optimization terms
Add up to four hours of professional mapping, no-go zone and pathway configuration, track lubrication, blade conversion, mowing-plan and schedule optimization, testing, and final system tuning. Work can include property mapping, mowing/work zones, no-go zones, pathways and transitions, mowing patterns, operating plans, schedules, frequency and automation, applicable track lubrication and real-blade conversion, operational testing, final adjustments, and a customer walkthrough.
Tasks depend on the Lymow, Yarbo, or Pandag machine, property, and configuration. Setup includes up to four cumulative hours of Setup labor, separate from Installation labor. When the appropriate work is complete, the service is complete; unused time does not roll over, become credit, or cover future unrelated work. Additional Setup labor is $125/hour, billed at $31.25 per started 15 minutes after four hours. Pauses retain both labor totals; travel, waiting, and lodging do not consume Setup labor.
Setup has no prepaid materials allowance. Customer-supplied blades incur no blade charge; IDS-supplied blades, grease, consumables, and parts are charged separately for actual eligible use. Customer-authorized purchases or consumed/non-returnable parts remain reconcilable if Setup is removed.
Installation + Setup on the same trip uses one booking, one $250 deposit credited toward the balance, and one travel charge. Up to four total round-trip drive hours are included, equivalent to two hours each way from IDS headquarters in Williamsville, Missouri. Additional round-trip drive time is $35 per started hour. At 2.5 hours away this is $35; at 3.5 hours it is $105. A continuation does not create another charge merely because Setup exists. A separate future Setup-only trip uses the same travel rule for that separate trip.
Eligible Remote Support subscribers receive 25% off eligible Setup labor and the one eligible travel charge, without a parts/materials discount. Eligibility comes only from the website’s active, paid Remote Support subscriptions, linked through your private subscription and Installation / Setup links. Pending, suspended or cancelled subscriptions are ineligible. Removing Setup does not refund or recreate the booking deposit.
The same safety, weather, access, authorized-adult, cancellation, and rescheduling rules apply. The technician retains final technical authority over safe mapping, pathways, exclusions, and operating plans, while reasonably considering customer preferences. If a materially better approach would change the requested property-use plan, work pauses for an explanation of the benefits and drawbacks and customer approval.
Unsafe electrical/property conditions, unsecured or aggressive animals, severe weather, threats, interference, or restricted access may pause or end work under the Installation safety and remediation rules, including documentation/photos and applicable rescheduling. An authorized adult must provide safe access and property authority.
The single $250 deposit is fully refundable for cancellation more than 48 hours before the appointment, $125 refundable at 24–48 hours, and non-refundable within 24 hours. Existing approved cash-on-arrival failure/reschedule/forfeiture rules still apply. Allow 7–12 business days after IDS issues an approved refund.
REFUND PROCESSING TIME
Please allow 7–12 business days from the date IDS issues an approved refund for processing and receipt of funds. Business days are Monday through Friday, excluding U.S. federal holidays. Electronic refunds are returned to the original payment method. Actual posting times depend on the payment processor and your financial institution and may occasionally exceed this estimate.
IDS will provide confirmation when a refund is issued. Refunds of cash payments are handled directly by IDS, with the repayment method and receipt documented. Please contact IDS if an issued refund has not been received after 12 business days.
This processing-time notice does not change your refund eligibility or the amount refundable under the applicable terms, and it does not override any shorter deadline required by law.
The approved remaining balance is due more than 72 hours before the appointment. Requests approved within 72 hours require the full initial amount unless IDS approves another arrangement.